Terms of Service

1. Agreement to Terms

MI Mastery (the "Service") is operated by Gliance Dev LLC, a California limited liability company ("Gliance Dev LLC," "we," "us," or "our"). By accessing and using the Service, you agree to be bound by these Terms of Service, which form a binding agreement between you and Gliance Dev LLC. If you do not agree to any part of these terms, you may not use the Service.

These Terms include our Medical & Educational Disclaimer and our Subscription Terms, which are part of this agreement. Our Privacy Policy explains how we handle your data. If anything in those documents conflicts with these Terms, these Terms control.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and that all information provided is accurate and complete.

3. Account Registration

You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities under your account. You agree to:

• Provide accurate and complete information during registration.
• Keep your password secure and not share it with others.
• Notify us immediately of unauthorized access.

3.5. Educational Purpose Only

MI Mastery is an educational and practice tool designed to help healthcare professionals improve their Motivational Interviewing skills. The Service is:

• NOT a substitute for professional MI training, certification, or clinical supervision.
• NOT a clinical tool and must not be used for actual patient care or clinical decision-making.
• NOT accredited for continuing education credits or professional certification.

Users are strongly encouraged to seek supervision from qualified MI trainers and to complete formal MI training programs for professional development.

3.6. Not Medical or Clinical Advice

MI Mastery does not provide medical, clinical, or therapeutic advice. The Service:

• Is for educational and practice purposes only.
• Does not diagnose, treat, or provide recommendations for actual patients.
• Should not be used as a substitute for professional clinical judgment or supervision.
• Does not establish a patient-provider relationship.

If you are a healthcare provider, you are solely responsible for ensuring compliance with all applicable professional standards, regulations, and laws in your jurisdiction.

3.7. AI Feedback Limitations

The AI-generated feedback and patient responses are provided for practice purposes only and may contain errors, inaccuracies, or limitations. The AI:

• Is not a substitute for feedback from qualified MI trainers or supervisors.
• May not accurately reflect real-world patient interactions.
• Should be used as a learning tool, not as definitive guidance.
• May produce responses that require professional judgment to evaluate.

We make no warranties regarding the accuracy, completeness, or usefulness of AI-generated content.

3.8. No Clinical Reliance

You are solely responsible for any clinical decisions, assessments, or actions you take in real-world practice. Gliance Dev LLC does not guarantee that skills practiced in simulation will transfer to real patient encounters, and you should not rely on the Service as a measure of your clinical competence.

4. Acceptable Use

You agree not to use the Service for:

• Entering real or sensitive medical, mental health, or personal health information ("PHI"). The Service is for training only and does not provide medical care.
• IMPORTANT - HIPAA Non-Compliance: This Service is NOT designed for Protected Health Information (PHI) and is NOT HIPAA-compliant. By using this Service, you acknowledge that you will NOT enter any real patient data, PHI, or identifiable health information. Any such data entered is at your own risk and violates these Terms.
• Any illegal or unauthorized purpose.
• Harassment, abuse, or threats toward others.
• Spam, malware, or unauthorized access attempts.
• Violating any applicable laws or regulations.

5. Intellectual Property

The Service, including all content, features, and functionality, is owned by Gliance Dev LLC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

6. User-Generated Content

You retain ownership of content you create (e.g., session transcripts). You grant us a worldwide, royalty-free license to use, reproduce, and display it only to:

• Provide the Service to you, including generating AI patient responses and feedback.
• Check and improve the quality of the Service, including reviewing session content to evaluate AI feedback.
• Produce aggregate, de-identified analytics about how the Service is used.

6.5. Subscriptions and Billing

MI Mastery offers both free and premium subscription tiers:

• Free Tier: Limited to 3 practice sessions per month. Access to basic features and feedback.
• Premium Tier: Unlimited practice sessions, advanced AI feedback, detailed analytics, and coaching summaries. Available as monthly ($9.99/month) or annual ($99.99/year) subscriptions.

Billing: Premium subscriptions are billed automatically on a recurring basis (monthly or annually) until cancelled. All billing is processed securely through Stripe, our third-party payment processor. You will be charged at the beginning of each billing cycle.

Price Changes: We reserve the right to modify subscription prices. Existing subscribers will be notified at least 30 days in advance of any price increase.

6.6. Cancellation

You may cancel your premium subscription at any time through your account settings (Settings → Cancel Subscription) or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will retain access to premium features until the period ends.
• No further charges will be made after the current period ends.
• Your account will automatically revert to the free tier after cancellation.

6.7. Refund Policy

We do not offer refunds for subscription fees already paid, except as required by law or at our sole discretion. If you cancel mid-cycle, you will retain access until the end of your paid period. No partial refunds will be provided for unused time remaining in your billing period.

If you believe you are entitled to a refund due to an error or exceptional circumstances, please contact us at support@mimastery.com with details of your request.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE MAKE NO GUARANTEES REGARDING:

• Accuracy, completeness, or usefulness of content.
• Uninterrupted or error-free operation.
• Fitness for any particular purpose.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLIANCE DEV LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF PROFESSIONAL STANDING, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLIANCE DEV LLC'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO GLIANCE DEV LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, or gross negligence, or any other liability that cannot be limited or excluded under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Gliance Dev LLC, its members, officers, and agents from any claims, losses, or expenses (including attorneys' fees) arising from your breach of these Terms, your use of the Service (including any use of skills, techniques, or feedback from the Service in real-world clinical practice), or violation of any law.

10. Modification of Service

We reserve the right to modify or discontinue the Service (or any portion) at any time, with or without notice. We are not liable for any modification or discontinuation.

10.5. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email or in the Service before it takes effect, and the next time you use the Service we will ask you to accept the updated Terms before you continue. If you do not agree, you may stop using the Service, cancel your subscription at any time (Settings → Cancel Subscription), or delete your account. A change does not apply to a dispute that arose before the change took effect.

11. Termination

We may terminate your account at any time for violation of these Terms or any reason. Upon termination, your right to use the Service ceases immediately.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of California.

12.5. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

13. Contact

These Terms are entered into with Gliance Dev LLC, a California limited liability company. For questions or concerns about these Terms, please contact us at: support@mimastery.com